In every industry, a team’s success is hugely reliant on its capacity and quality of communication. So while phones and e-mails are undoubtedly essential tools, the work sphere’s evolution means that companies can no longer rely on separate tools but now require a unified communications platform a.k.a cloud telephony.

One of the key driving factors for this type of platform has been the shift to remote working. Businesses face a burgeoning need for tools that are consistent across different operating systems, are easy to use, and, at the end of it all, improve the customer experience.

We’ll explain why Nebry should be your cloud telephony platform of choice. It’s the nature of our services that are the focus of this piece and how they can help take your business to the next level and your customer UX beyond what your current services can offer.

Cloud telephony; it’s all about versatility

Versatility is critical to any business, which is why it’s so important that it extends to communication tools as well. Nebry UC can make and receive calls from laptops, tablets, PCs, desks, or mobile phones. That means that users get the same experience across the entire communications spectrum whether they’re at home, in the office, or on the go.

Nebry provides the best VoIP services at great prices, with numbers available for more than 100+ countries. Added to that, Nebry’s cloud telephony system allows users to boost their VoIP call center efficiency via data insights and performance metrics. All in play to ensure customer satisfaction and retention.

To top it all off, Nebry UC (unified communications) can connect to any provider across the globe. That means that users can keep their providers, contracts, numbers, and lines exactly as they are without any trouble.

Team benefits: one for all, all for one

The primary team benefit is that productivity improves across the board. Real-time communication across various channels allows for improved project management and collaboration. Especially, when the platform is highly available and customizable regarding notifications and alerts. The remote access function is, nowadays particularly, an absolute must-have for businesses.

24/7 access is crucial for your team if it’s scattered all over the country or even across different countries. However, the ability to seamlessly work and communicate on one platform greatly diminishes the risk of miscommunication bottlenecking projects.

You’ll also be able to utilize the cloud telephony AI-powered text-to-speech feature and greet customers with a customized message, automatically route calls to the desired department, notify callers of working hours, and more. This can automate repetitive tasks. Also, empowers your team to focus on other aspects of the business, once again improving productivity and morale.

Nebry UC direct use case

Think of the transportation industry as a direct example. UC or Cloud telephony is paramount in that industry, especially if things run smoothly and safely. Coordination for shipment and delivery to the end customer is only the final step of a longer process. Nebry UC can facilitate the needed communication across the spectrum.

Mobile devices that allow drivers to communicate with dispatchers, for example, on the same platform that can provide them with specific analytics and data, can help improve operations via reduced errors. An added feature of Nebry’s UC platform is its ability to integrate with other planning software. This is allowing business owners and managers to make more informed decisions quicker and more accurately than ever.

Making the customer happier

More often than not, customer satisfaction determines success. If customers enjoy their experience, they’re more likely to return, and returning customers are critical for the bottom line. Take the above example of the transportation industry, and re-imagine it in your industry. Have multiple channels a.k.a unified communications through which your customers can reach. That’s only the beginning of their improved customer experience journey.

Think of it this way: if the resources and data are grouped into a cloud telephony common platform, your customer service agents can access this data quickly and accurately. This, in turn, results in a quicker resolution for the customer, who’s now happier than ever for various reasons.

The reasons?

First, the multi-channel approach means they’ve reached your contact center in their preferred way. Second, the information or service they requested will be delivered quickly. Your agent wouldn’t have to put the customer on hold while searching for a solution.

Third, the back-and-forth element of such interactions is significantly reduced. Meaning, that these can usually be resolved within one call or thread.

A happier customer is far more likely to recommend your services to others. Especially if you offer a solution to one of their problems that addresses it effectively and efficiently. As a result, improves overall revenue alongside customer experience in the long run.

Increase security or save costs?

Part of the joy of having a UC platform is that you don’t have to choose between better security or lower costs. All communication tools set standard security protocols. A centralized platform simplifies security protocols for cost savings. Not to mention the fact that it’s faster too.

This is also particularly valuable to organizations that require high compliance levels, which Nebry also caters for. Communication within Nebry UC is end-to-end encrypted. Also, multi-factor authentication is available as needed for user accounts, ensuring the security facet is well covered.

Streamlining to scale new heights

Future-proofing a company used to mean safeguarding its tech practices for many years to come. Now, it’s more about ensuring you’re up to date and capable of keeping up with evolving trends for the next couple of years, such is the rate at which technology is developing.

However, a solid cloud telephony platform allows companies to streamline current operations. Also enables them to integrate existing apps like CRMs and Microsoft Teams, for example. Add in workflow automation, text-to-speech prompts, call transcription, and log reports, among plenty of options, and it’s starting to become clear just how many facets Nebry’s platform can handle.

Having this onboard means companies can scale and adapt to varying business needs as required.

Ready to boost your business?

With increased productivity, streamlined workflow, costs saved, enhanced security, and an improved customer experience, it’s easy to understand that a unified communications platform can set your company apart while also future-proofing it to help you stay abreast of developing trends.

This is the change Nebry wants to bring about, where all stakeholders benefit.

Want to learn more about how Nebry’s UC service can boost your business and improve your customer experience? Get an overview on the Nebry UC dedicated page of the service, or get in touch with a member of the Nebry team today.